Leonardo AW109SP crash near Cardiff, United Kingdom

The helicopter landed at a hospital elevated helipad that was not prepared with fire cover and traffic management because the hospital was not aware of its imminent arrival. The message reporting the departure was sent too late and using an unreliable communication method. The method for pilots to visually confirm the helipad was ready during the approach was not emphasised in the site-specific procedures provided by the hospital and the operator. The operator has taken action to improve communications and review the procedures for all elevated hospital helipads it uses. AW109SP, G-TAAS 05-23